Hello dear readers! So, I officially worked my first shift at Hotel Caballero at the reception desk on Tuesday. Overall I had a very successful first day. There was a lot of information being thrown at me, so I was a tad overwhelmed. But my coworkers are very nice and welcoming and are very open to me asking questions.
There wasn't anything too terribly exciting that I did at my first day of work. Within the first hour at the front desk I was given a huge stack of papers (these were all of the bookings for the month of May) and was told to put them in order by date. So this large task took about two and a half hours to accomplish. (The month of May is going to be a busy one. Especially the 25th. Yikes!) After all of the papers were put in order I was told to separate the double bookings from the rest of the bookings and to file them away in a file folder for the month of May. The next task I was given was to write out the check-in cards for the next morning. I was shown the different types of cards to use (room only, half board, and full board). So by the time this last task was done I had about forty five minutes left to help anyone that came to the desk.
My observations on the first day were that about 80% of the guests are German and the hotel gets super busy around 2-3 PM (check in starts at 2 PM). I have not heard that much German since I went on my spring break study abroad trip last year! My German is a tad rusty, but in time, I'm sure it will all come back to me.
Some other things that I was taught were the check-in procedure for the hotel, how to connect guests phones to the wifi (it's free in the lobby but you have to pay for it in the rooms, prices vary) (also tons of guests came up to the desk asking that question), how to exchange money, how to make a sale of postage stamps, and where the mailbox is located on the first floor for guests that have postcards.
I'm sure there will be some more exciting things to talk about after my second work shift. I sure hope that I do not have huge stacks of papers waiting for me every day I come to work. Haha. So from my side of the world and until next time, Buenas noches
There wasn't anything too terribly exciting that I did at my first day of work. Within the first hour at the front desk I was given a huge stack of papers (these were all of the bookings for the month of May) and was told to put them in order by date. So this large task took about two and a half hours to accomplish. (The month of May is going to be a busy one. Especially the 25th. Yikes!) After all of the papers were put in order I was told to separate the double bookings from the rest of the bookings and to file them away in a file folder for the month of May. The next task I was given was to write out the check-in cards for the next morning. I was shown the different types of cards to use (room only, half board, and full board). So by the time this last task was done I had about forty five minutes left to help anyone that came to the desk.
My observations on the first day were that about 80% of the guests are German and the hotel gets super busy around 2-3 PM (check in starts at 2 PM). I have not heard that much German since I went on my spring break study abroad trip last year! My German is a tad rusty, but in time, I'm sure it will all come back to me.
Some other things that I was taught were the check-in procedure for the hotel, how to connect guests phones to the wifi (it's free in the lobby but you have to pay for it in the rooms, prices vary) (also tons of guests came up to the desk asking that question), how to exchange money, how to make a sale of postage stamps, and where the mailbox is located on the first floor for guests that have postcards.
I'm sure there will be some more exciting things to talk about after my second work shift. I sure hope that I do not have huge stacks of papers waiting for me every day I come to work. Haha. So from my side of the world and until next time, Buenas noches